Marin Child Care Council (MC3) is a private non-profit agency that has provided a variety of services to children and families in Marin County since 1979. The mission of the Marin Child Care Council is to improve the availability, accessibility and affordability of a range of child care options.
Marin Child Care Council maintains information on over 550 caregivers, including licensed family childcare homes, and licensed and license-exempt child care centers. MC3 offers a variety of programs that have been designed to support and assist parents and child care providers, and to educate decision makers and the community about child care legislation, trends and issues.
Marin Child Care Council operates in accordance with applicable state and federal laws governing non-profit organizations. The agency is governed by a Board of Directors that establishes policy. MC3 operates on a non-discriminatory basis and gives equal treatment and access to services without regard to race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.
Referral services are available to licensed public or private child care centers and family child care homes and licensed exempt centers. They are available to all persons free of charge regardless of income level or other eligibility requirements. MC3 does not recommend any particular childcare providers, facilities or services. These referrals are intended to provide parents with a range of choices, and should in no instance be thought of as a recommendation to a particular provider, facility or service.
When a parent calls Marin Child Care Council for childcare referrals, essential information is taken to ensure appropriate referrals are made. Any information received from a parent will be considered confidential. The information obtained includes but may not be limited to:
a. Callers name
b. Location of work and home
c. Number of children and their ages
d. Type of care parent is considering (e.g., in-home, center-based family child care, etc.)
e. Location preference
f. Days and hours care is needed
g. An assessment of preferences
Referral hours are Monday through Friday 9:00am to 3:00pm
While Marin Child Care Council is not a monitoring agency, occasionally it does receive complaints from parents or concerned citizens about providers. MC3 is not authorized to offer any advice to parents or providers who may be construed as a recommendation or legal advice.
As a standard procedure all parents will be informed, at the time of referral, of their right to contact Community Care Licensing Division at 1-844-LET-US-NO (1-844-538-8766) to find out if any substantiated or inconclusive complaints have been made against child care centers or licensed family child care homes.
Licensing reports are also kept on file at all centers and family child care homes, and parents can ask to see them when a visit to the site is made.
Any complaint against a childcare provider that is received by Marin Child Care Council on a health or safety issue will be relayed to Community Care Licensing or Family Child Care Licensing as appropriate. Any complaint regarding abuse of child/children will be reported to Child Protective Services and the appropriate licensing body.
Complaints regarding health, safety, neglect or abuse will be handled as follows:
1. The person initiating the complaint will be requested to immediately make a report to the appropriate licensing body and Child Protective Services, if warranted.
2. MC3 staff will follow-up with Community Care Licensing or Children and Family Services to check the status of the complaint within two working days.
SUSPENSION OF SERVICES
Referrals to a provider will cease temporarily when:
1. The provider wishes to be inactive.
2. A license is invalid due to a change of site.
3. The licensing body requests MC3’s cooperation in the investigation of a licensing violation of a serious nature which involves the health and/or the safety of the child(ren) and/or a temporary revocation action is pending.
4. The licensing body notifies MC3 that a family child care home or center has had their license suspended, revoked or placed on probation, referrals will resume when the licensing body notifies MC3 that the suspensions has been lifted. (AB 72, Chapter 358)
5. MC3 management determines that the situation or conditions at the center or family child care home constitute a health and safety risk to children.
If possible, the provider will be informed in writing of the temporary withholding of referrals. The provider will not be informed if the licensing body requests our cooperation in maintaining the confidentiality of the investigation.
Referrals to a provider will cease permanently when:
1. A provider goes out of business or moves out of the area.
2. A license is revoked.
Providers will be notified in writing if referrals have been permanently discontinued. The notice shall include the reason(s) for the decision and shall inform the provider of the process for appealing the decision.
A provider who feels services have been discontinued unfairly may appeal the decision as follows:
1. Sending a letter detailing, documenting, and supporting the case within fourteen (14) days of the date on the termination notice to:
Marin Child Care Council
555 Northgate Drive, Suite 105
San Rafael, CA 94903
2. Within fourteen (14) days following receipt of documentation, the Executive Director or designee will contact the provider to set up an appeal hearing.
3. The provider is required to attend the hearing. Failure to appear will be considered an abandonment of the appeal.
4. Marin Child Care Council shall arrange for an interpreter at the hearing if one is requested.
5. Only persons directly affected by the hearing shall attend.
6. The Executive Director shall act as hearing officer and shall explain the legal, regulatory and policy basis for the action.
7. During the hearing the provider will be given an opportunity to explain the reason(s) they believe the decision to discontinue services was incorrect. Marin Child Care Council staff may present additional information.
8. The Executive Director shall respond in writing within fourteen (14) days of the Appeal
9. If the provider disagrees with the decision a request may be made in writing, within fourteen (14) days of receipt of the letter from the Executive Director, to appeal the decision to the Executive Committee. The same process and timeframe will be adhered to.
10. If the provider disagrees with the decision of the Executive Committee, a request may be filed for an Appeal Hearing with the State Department of Education, Child Development Division. Address letter to:
California State Department of Education
Child Development Division
1430 N Street
Sacramento, CA 95814
Attention: Appeals Coordinator
In accordance with the Funding Terms and Conditions for Resource and Referral Programs, documentation will be maintained on all complaints of a serious nature. This documentation will be considered confidential and will be accessible to staff only. No information will be released concerning the complaint or the investigation. Any inquiries will be referred to the appropriate licensing body.
Referrals will resume to providers who were temporarily suspended when:
1. The appropriate licensing body reports to Marin Child Care Council that the findings of the investigations were unsubstantiated or inclusive.
2. The Executive Director reviews the case.
THE MARIN CHILD CARE COUNCIL, AS A NON-PROFIT AGENCY, RELEASES ALL BOARD MEMBERS AND STAFF FROM LEGAL RESPONSIBILITY. THE STAFF IS NOT AUTHORIZED TO OFFER ANY ADVICE TO PARENTS OR PROVIDERS WHICH MAY BE CONSTRUED AS A RECOMMENDATION OR LEGAL ADVICE.